Conversation routing
Messages reach the correct department or location based on topic or user selection.
Lead capture within chat
Contact details can sync directly into your CRM or lead-handling flows.
Integrated FAQs
Common questions can be answered automatically through saved replies or bots.
Multi-location adaptation
Chat adjusts to show or route to the correct office when relevant.
After-hours workflows
Automated messages set expectations and gather actionable info for next-day follow-up.
Conversation logging
Transcripts and interactions can be stored in your existing systems for tracking and quality control.